Buyer Help
Returns and refunds
Start a return correctly, preserve evidence and follow the order-specific instructions.
At a glance
Returns are handled in the context of the relevant item, seller and order. Starting from the order keeps the request traceable.
What to do
Review the applicable information
Check the order, item condition and published return or withdrawal information before sending anything back.
Open the request
Use the return route shown for the order and describe the reason accurately. Add clear evidence when the item is damaged, incomplete or incorrect.
Follow the approved instructions
Use the provided return address or label, package the item carefully and retain proof of handover until the case is complete.
Important details
Refund timing
A refund may depend on request approval, return receipt and the original payment method. Follow the case status rather than sending duplicate requests.
Different sellers
Return each item according to the instructions for its seller; do not combine parcels unless expressly told to do so.
Please note
Do not send a return to an address found outside the approved order flow unless the responsible seller or KulturCart support has confirmed it.