Change or cancel an order

Check whether the current order state still allows a change.

What to know

Open the order immediately. Use an available cancellation action or contact the seller for an address, quantity or fulfilment request, understanding that a submitted order cannot always be changed.

Recommended next steps

1. Open the relevant KulturCart area and review the information currently shown.
2. Confirm the status, seller, item and available actions before submitting anything again.
3. Keep the relevant reference and use the official support route when needed.

If you need more help

Contact KulturCart with the order or account reference and never send passwords or complete payment credentials.