Buyer Help
Cancel an order
Act quickly, check the order status and use the correct cancellation route.
At a glance
A cancellation request is time-sensitive. Once a seller has prepared or shipped an item, the available route may change.
What to do
Open the order
Find the relevant order in your account or confirmation and check its current status.
Submit the available request
Use the cancellation option shown for the order, or contact the seller through the order context without delay.
Wait for confirmation
A request is not complete until the order status or a clear message confirms the outcome. Keep that confirmation.
Important details
Already shipped
If cancellation is no longer possible, review the applicable return or withdrawal route instead.
Part of a multi-seller order
Be precise about the item and seller you want to cancel so unrelated order parts are not confused.
Please note
This guide describes the operational route. Applicable cancellation or withdrawal rights are governed by the published terms and law.