Buyer Help
Delivery and tracking
Understand delivery updates and what to do when a parcel is delayed or missing.
At a glance
Delivery information is tied to the seller and shipping method for each part of an order. Multi-vendor orders can arrive in more than one parcel.
What to do
Check the order status
Open the order details and review the seller, shipment status and any tracking information provided.
Follow the carrier update
Use the carrier tracking reference when available. Allow time for the first scan after the seller creates a label.
Escalate with the right details
If the promised window has passed or tracking is unclear, contact the seller through the order context and include the order number.
Important details
Delivery address
Check the address during checkout. Contact support quickly if you notice an error after ordering; a change may no longer be possible.
Marked delivered
Check safe places and household members first, then contact the seller promptly if the parcel cannot be located.
Please note
Never send identity documents or payment credentials to a carrier or seller unless a legitimate, clearly explained process requires specific information.