Cancel an order

Act promptly and use the action available for the current status.

What to know

Open the order, check whether cancellation is offered and submit it only once. If preparation or fulfilment has started, contact the seller or support and review the applicable cancellation or withdrawal information.

Recommended next steps

1. Open the relevant KulturCart area and review the information currently shown.
2. Confirm the status, seller, item and available actions before submitting anything again.
3. Keep the relevant reference and use the official support route when needed.

If you need more help

Contact KulturCart with the order or account reference and never send passwords or complete payment credentials.