Disputes: how they work

Prepare a clear record when an issue cannot be resolved directly.

What to know

Keep the order, payment, seller communication and evidence together. State the requested outcome and respond within the instructions shown. The applicable terms and legal rights remain authoritative.

Recommended next steps

1. Open the relevant KulturCart area and review the information currently shown.
2. Confirm the status, seller, item and available actions before submitting anything again.
3. Keep the relevant reference and use the official support route when needed.

If you need more help

Contact KulturCart with the order or account reference and never send passwords or complete payment credentials.