Close or pause your account

Prepare safely before requesting an account-status change.

What to know

Finish or document open orders, save records you still need and contact support from the account email. Legal retention duties can require some transaction records to remain after account closure.

Recommended next steps

1. Open the relevant KulturCart area and review the information currently shown.
2. Confirm the status, seller, item and available actions before submitting anything again.
3. Keep the relevant reference and use the official support route when needed.

If you need more help

Contact KulturCart with the order or account reference and never send passwords or complete payment credentials.