Seller Help
KulturDelivery for sellers
Understand the preparation and handover discipline expected when delivery support is available.
At a glance
KulturDelivery is an operational capability for eligible sellers and locations. The exact availability, service area and handover process are confirmed during onboarding.
What to do
Confirm eligibility and settings
Use the approved seller workflow to verify that the service is active for the relevant store and products.
Prepare the correct order
Check items, quantities, packaging, customer information and any handling requirements before handover.
Record the handover
Follow the current dispatch procedure, update the order accurately and keep the provided operational record.
Important details
Packaging matters
Use packaging suitable for the product, journey and customer while following applicable product and safety requirements.
Problems at handover
Do not improvise an unapproved delivery route. Escalate missing, damaged or mismatched orders through the operational support channel.
Please note
Service details can change by area and account. The activated Vendor Panel flow is authoritative for a live order.