Seller FAQ

Seller FAQ Open a question for a concise answer. Sign in when the linked operating guide is protected, or contact seller support when the issue is specific to your store.Where should a new seller begin?Start with the public Start Selling section, choose the operating path, review readiness, and use the official onboarding route.Which pages require an active seller account?Detailed Vendor Panel, order, finance, POS, device, incident, and release-note instructions require an active KulturCart vendor session.Can public seller policies be shared?Yes. Public policy and standards pages can be read without signing in. Always link to the current published KulturCart version.Where do I add or update a product?Active sellers use the protected Vendor Panel product workflow and should verify title, media, price, stock, category, and required product information before publication.How should I handle a new order?Open the protected order record, confirm payment and fulfilment state, prepare the correct items, and record the supported next status.What should I check before enabling delivery or pickup?Confirm preparation capacity, location, product constraints, packaging, customer communication, and a reliable handover record.Where can I review payments and reports?Use the protected Payments and Reports section and trace amounts back to current account and order records.When should POS data be synchronized?Check the displayed connection and synchronization state before relying on recent catalogue or order changes and before continuing after an interruption.Can I share device setup pages with the public?The general device showcase is public. Store-specific installation, pairing, and troubleshooting guides require active seller access.Where are signed vendor agreements stored?They remain in the secure OpenSign and vendor-document workflows. They are not published in Seller Help or shared with other vendors.How do I report an operational incident?Use the protected incident guide and include the impact, affected references, first observed time, current state, and safe actions already taken.How do I contact seller support safely?Provide the store and relevant reference with a clear description, but never send passwords, authentication codes, or complete payment credentials.