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Seller Help

Returns, refunds, and warranty requests

Handle customer issues from the correct order context.

Version
seller-2026.08.17.2
Effective date
Monday, August 17, 2026
Read the text version
Returns, refunds, and warranty requests Handle customer issues from the correct order context.What this coversReview the request, applicable policy, order record, communication, and evidence before acting. Record the outcome through the supported workflow and do not promise an unsupported result.Check before continuingYou are working in the correct store with your own authorised role.The displayed records and status information match the current task.You retain useful references and use the official support path when uncertain.Continue safelyUse seller support for store-specific questions and never send passwords, authentication codes, or complete payment credentials.